Age Verification

Age Verification

You must be 21 years or older to purchase our products.

Age Verification

Please come back when you are old enough. Have a great day.

Our Return Policy

Return Policy

We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, we will not accept a return. 

Items to be returned must be reported as soon as possible after delivery. Please send an e-mail directly to store@smokestoreonline.com. Be sure to include a brief reason for the return. 

We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label.  

Once you have received your shipping label from our support team, pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office. We will pay for all shipping and handling fees.

When your item has been received. we will perform an even exchange with a different product or equal value.

Email: store@smokestoreonline.com. Phone: 720-235-0099, ext 3. Mailing address: 6888 S Clinton St, #300, Greenwood Village, CO 80112

Payment refunds can only be arranged by special request. 

Shipping Policy

Domestic orders over $70 ship for free via USPS Priority Mail.

We ship within the United States only.

Orders ship out from our warehouse within 3 business days and you'll get a tracking number in your email. Sometimes it can take up to 24 hours for the tracking information to update.

Our normal business hours are Monday through Friday, 10am to 5pm mnt time.

If you have received a tracking number and need to make a change to your order you must contact us before 4pm that day so we can catch your box before it goes out with our shipping for the day.

During Flash Sales and new product releases shipping times may be delayed. We will notify you if this affects your order. If you have any questions don't hesitate to contact our Customer Care Team at: store@smokestoreonline.com. Phone: 720-235-0099, ext 3. Mailing address: 6888 S Clinton St, #300, Greenwood Village, CO 80112

Payment refunds can only be arranged by special request.


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